Your primary focus will be managing the relationship of the customers assigned to you.
Owning the entire customer relationship throughout the lifecycle and being the dedicated point of contact.
Managing the relationship of the customers assigned to you with a view to minimising churn and maximising revenue within the assigned portfolio.
Helping customers reach goals and achieve success with us.
Ensuring that the level of service that our customers receive is second to none.
Building trust and transparency with customers through analysing customer data, acting as a customer advocate.
Involved in helping to develop processes and best practices when it comes to the Customer Success function.

History of identifying and growing revenue within an existing portfolio of customers.
Strong understanding and interest in financial services (e.g. payments, banking) and/or cryptocurrency, along with one or more of our key customer verticals (e.g. gaming, crypto).
Experience of managing demanding clients whilst achieving the highest levels of customer satisfaction.
Willingness to travel.
Experience within a start-up or high-growth environment.
Good understanding of client-management tools and systems, and best-in-class operating practices for Customer Success.

Customer Success Manager

Key skills