Claims Management Analyst

Role Overview

• Develop your expertise in handling and investigating complex claims
• Handle genuine claims through a proactive, best practice approach
• Actively promote and demonstrate the principles of ‘Treating Customers Fairly’
• Proactively identify and review suspect/fraudulent claims
• Maintain regular contact with internal stakeholders and brokers, experts, and clients' lawyers
• Build effective relationships with internal and external customers
• Provide support to Team Managers and deputy in their absence
• Assist with monitoring market/industry practices in claims handling

Requirements

• Knowledge of legal / regulatory and litigation / procedural requirements for Workers' Compensation
• Specialist knowledge of Workers' Compensation technical claims topics is preferred
• At least some experience in negotiation, mediation, and arbitration
• Policy language skills enabling accurate and consistent policy wording interpretation
• Lateral thinking and the ability to problem solve and develop new ideas to improve working practices
• Strong communication, time management, administrative and report-writing skills.

Benefits

• Total Rewards Program, a comprehensive benefits package focused on health, wellbeing, and financial security
• Professional development opportunities
• In-person collaboration for effective teamwork