Change Management Manager

Role Overview

• Collaborate with the Global Change Management team to understand core transformation strategies, timelines, and global objectives.
• Translate global initiatives into actionable, localized change plans that align with the specific priorities and sales rhythms of the Americas Region.
• Conduct regional/functional impact assessments to identify specific adoption barriers, persona nuances, and resistance points unique to your area.
• Design and execute localized communication, training, and support strategies that drive adoption of new tools and AI-powered workflows.
• Orchestrate the deployment of change interventions, ensuring that local sales teams are effectively enabled and motivated to adopt new 'ways of working.'
• Build and maintain strong, collaborative relationships with the Americas Region leadership to ensure buy-in and alignment with sales objectives.
• Act as the primary point of contact for local leaders to voice concerns or challenges, facilitating open dialogue and addressing objections with empathy and clarity.
• Monitor regional/functional adoption metrics and KPIs, providing the global team with critical insights on the effectiveness of transformation initiatives.
• Analyze local data and qualitative feedback to identify trends and performance gaps, helping to refine and optimize global strategies for future rollouts.

Requirements

• BA/BS (or equivalent) with 7+ years of proven experience in Change Management, Sales Operations, or Organizational Development.
• Demonstrated success in working within a global, matrixed organization to drive regional or functional adoption.
• Experience in driving the organizational change, adoption of AI-powered workflows, CRM platforms, or complex sales enablement technology.
• Deep expertise in change management methodologies such as Prosci ADKAR certification.
• Strong proficiency in program management tools and the ability to translate data into actionable local insights.
• Relevant professional certifications such as Prosci or CCMP are highly preferred.
• Direct experience working with sales leadership within the Americas Region market or business unit.
• Exceptional influencing and communication skills, with the ability to bridge the gap between global mandates and local execution.

Benefits

• medical, dental and vision insurance
• 401(k) plan with a Cisco matching contribution
• paid parental leave
• short and long-term disability coverage
• basic life insurance
• 10 paid holidays per full calendar year
• 1 floating holiday for non-exempt employees
• paid day off for employee’s birthday
• paid year-end holiday shutdown
• 4 paid days off for personal wellness
• 16 days of paid vacation time per full calendar year
• flexible vacation time off program
• 80 hours of sick time off
• optional 10 paid days per full calendar year to volunteer
• annual bonuses for non-sales roles
• performance-based incentive pay for sales roles