Analyze, document, and improve business and systems processes, incorporating AI-enabled capabilities where appropriate
Support AI adoption initiatives by partnering with change champions and operational teams
Diagram, evaluate, and recommend improvements to existing end‑to‑end processes
Participate in and facilitate cross‑functional workshops and working sessions
Develop and maintain process metrics to measure performance and improvement impact
Collect and analyze data to identify root causes of operational and process issues
Support quality improvement and re‑engineering efforts aligned to performance gaps
Assist with training, documentation, and knowledge‑sharing related to new processes and AI usage
Monitor adoption and provide feedback to improve usability, clarity, and effectiveness
Perform cost and benefit analyses to support prioritization decisions
Communicate project status, risks, and outcomes to stakeholders
Stay current on internal and external best practices in process improvement and AI enablement
Perform other related duties as assigned

Business process analysis, modeling, and documentation (current and future state)
Process improvement methodologies (Lean, Six Sigma, continuous improvement)
Ability to identify and integrate AI-enabled capabilities into operational workflows
Data analysis, root cause analysis, and performance measurement techniques
Facilitation of workshops and cross‑functional working sessions
Change enablement and adoption support skills
Strong communication skills, both written and verbal, across technical and non‑technical audiences
Ability to translate complex concepts into practical, actionable guidance
Stakeholder management and collaboration across diverse teams
Working knowledge of enterprise tools (process modeling, collaboration, documentation)
Organizational awareness and the ability to navigate matrixed environments
Continuous learning mindset, especially related to AI and emerging technologies.

Senior Lead Business Process Analyst

Key skills