Junior Customer Experience (CX) Analyst – Affirmative Action Position for People with Disabilities

Role Overview

• Respond to company customers through assigned channels (phone, email, or chat)
• Support the delivery of the best possible customer experience, treating everyone courteously and upholding the company's values
• Collect customer feedback, identify main pain points, and route them to the continuous improvement team
• Accurately enter required information into the company's CRM (HubSpot)
• Perform lookups in customer support tools
• Thoroughly understand customer requests and coordinate with other company areas as needed to resolve issues
• Propose improvements to the team's processes

Requirements

• Respond to company customers through assigned channels (phone, email, or chat)
• Support the delivery of the best possible customer experience
• Collect customer feedback
• Accurately enter required information into the company's CRM (HubSpot)
• Perform lookups in customer support tools
• Thoroughly understand customer requests
• Propose improvements to the team's processes

Benefits

• Flash Card (the beloved pink one!) with flexible benefits: meal, grocery, mobility, health, education, culture, and wellness
• Health insurance
• Life insurance
• Extended maternity and paternity leave + childcare assistance
• Birthday day off 🎂
• Hybrid and flexible work model + home office allowance + in-office experiences
• Exclusive partner discounts through the Flash app
• TotalPass