Support the development and refinement of customer health scorecards to monitor engagement, satisfaction, and risk signals
Analyze customer data to generate actionable account insights and identify trends impacting retention and growth
Assist in building and improving reporting dashboards and recurring performance metrics
Contribute to AI-driven risk tracking initiatives, helping identify at-risk accounts and recommend proactive actions
Help standardize and document customer success processes to improve scalability and consistency
Collaborate with cross-functional teams (Customer Success, Product, Operations) to support strategic initiatives
Conduct data validation and ensure accuracy and integrity across reporting systems
Prepare insights, summaries, and presentations for internal stakeholders

Currently pursuing a Bachelor’s degree in Data Analytics, Business Analytics, Information Systems, or a related field
Strong analytical and problem-solving skills with attention to detail
Experience or coursework in data analysis, reporting, or business intelligence tools
Familiarity or interest in AI, machine learning, or data-driven decision-making
Proficiency in Microsoft Excel (required); experience with tools like Power BI, Tableau, or similar is a plus
Ability to manage multiple tasks and work in a fast-paced environment
Interest in SaaS business models and customer success strategy preferred

Annual bonus programs
Regular team-building events
Off-cycle reviews to recognize and reward performers
Team activities, including happy hours and virtual events
Benchmark Gensuite Team Member Networks, providing safe spaces and empowering teams

Subscriber Success Operations Intern

Key skills