Collaborate with the divisional leader to make decisions regarding operational activities, policies and practices
Develop and provide strategic support to the divisional leader to set appropriate objectives that promote growth opportunities for the division
Participate in strategic discussions
Provide strategic support to the divisional leader regarding operational profitability and decision-making: rates, allocation of tasks and resources
Plan and oversee the division’s day-to-day operations: implement and optimize processes to achieve divisional objectives
Work with the finance department to oversee financial management, planning, systems and controls, including developing and managing the division’s annual budget
Manage monthly reporting, including the collection and analysis of metrics and data related to the division’s workflow
Manage and develop all direct reports, including monitoring quantitative and qualitative performance objectives (in collaboration with the Senior Manager, Knowledge Integration)
Provide ongoing support to the MT>iplus team, including assisting with long-term planning and assessing the need for additional resources (lawyers, paralegals or legal assistants)
Manage team operations, including performance management, compensation, staff development, employee engagement, recruitment, onboarding and orientation, as well as departures and offboarding processes, liaising with Human Resources as required

Minimum of seven years of relevant experience, ideally gained in a professional services firm or a law firm
Bachelor’s degree in Business Administration or Human Resources
Bilingual in French and English
Proficiency with the Microsoft Office suite; experience with other software such as Aderant and Workday is an asset
Demonstrated ability to effectively prioritize workflow
Strong analytical skills to evaluate data
Ability to manage multiple priorities with agility

Exceptional benefits from day one, including employer-paid group insurance coverage
A wellness program
A technology expense allowance
Competitive compensation and generous time off, including a paid day for volunteer activities and a paid day for your birthday
Opportunities for growth and professional development at all levels, within a culture that encourages and fully values feedback based on dialogue
Frequent opportunities for community involvement and a commitment to equity, diversity and inclusion
A collaborative, cohesive culture where lawyers and business teams work together toward a common goal

Operations Manager

Key skills