Collect invalid deductions by contacting our customers via phone, email, and customer portals.
Maintain a positive and profitable customer relationship while adhering to deductions policies.
Lead and hold brokers and internal sales teams accountable while partnering with them to collect or resolve unjustified deductions.
Proactively focus on reducing or eliminating future invalid deductions.
Develop and distribute deduction reports utilizing Excel and Power BI and analyze trends.
Prepare for and present to internal deduction council meetings.
Attend and participate in external industry group meetings.
Occasional travel (up to 1-2 times/year).

Associate Deductions Analyst

Key skills