Performs work associated with analysis, design, implementation, operation, deployment, and support of information technology resources (including computer hardware, operating systems, communications, software applications, data processing and security), telecommunication systems, and software/database products by internal staff, outsourcing staff, or consultants.
Responsible for providing analytical and technical support for tickets that have been submitted by organization to IS2 team over a wide range of applications IS Team supports.
Encompasses daily operations, project and upgrade support, and administration duties.
Assists customers with implementation, work-flow identification, and issue resolution of supported applications.
Effectively consults with DH IT personnel as needed.
Reaches across groups within IS and across user communities to facilitate communications and rapport between all involved parties.

High School Diploma or GED required
1-3 years Support of business applications required
Tools/Systems of focus (Any experience here is a plus) Globalscape / EFT/ SFTP Setup QNXT Health Edge Smartsheet Tableau Microsoft Dynamics Health Trio Portal General EDI file familiarity (834/837/820/)
Must possess the ability to maintain composure in difficult and stressful situations.
Must be a good team player with strong people skills.
Ability to quickly build rapport.
Must have the ability to analyze and apply theory to practice skills.
Ability to work with others to create the best possible results is essential.
Exhibits Initiative, organization, and time utilization skills.
Familiarity with Project Management and Business Analyst types of work.
Ability to communicate technical information to non-technical personnel.

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans in addition to employer paid disability and life insurance
Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Applications Analyst I

Key skills