Senior Architect, Enterprise Architecture – Contact Center & Service Transformation
Austin, Texas, United States of America
Full Time
22 hours ago
No Visa Sponsorship
Key skills
AI
About this role
Role Overview
- Define target-state architectures, roadmaps, and reference patterns
- Drive enterprise alignment by clarifying trade-offs, dependencies, and sequencing
- Shape omnichannel servicing patterns and AI-enabled capabilities
- Optimize portfolio investments for value, scalability, and sustainability
- Communicate architecture direction clearly to executive and technical audiences
- Enable adoption through guardrails, patterns, coaching, and partnership
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related field (advanced degree preferred)
- 8+ years in software engineering, infrastructure, or architecture
- Proven enterprise architecture experience (target states, capability maps, standards, multi-year roadmaps)
- Demonstrated ability to influence enterprise decisions across business and technology teams
Benefits
- Health insurance
- Professional development opportunities