Technical Support Field Engineer
Dallas, Texas, United States of America
Full Time
15 hours ago
Visa Sponsor
Key skills
SQLCommunication
About this role
Role Overview
- Provides site assessments, on-site installation, preventative maintenance and troubleshooting to Dentsply Sirona Imaging, CAD/CAM and Treatment Center customers
- Provides guidance and answers to customers calling in requesting assistance in installation, operation, troubleshooting and repairing assigned products.
- Administers technical functions, tests equipment, handles repairs, conducts site inspections, engages with clients, and ensures compliance with all regulatory requirements.
- Demonstrates system functionality to customers and responds to customer issues and complaints.
- Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
- Acquires and maintains technical knowledge, skills, and references, in all areas of the assigned products, to expertly install, operate, troubleshoot, and repair the equipment.
- Recommends or performs minor remedial actions to correct problems, including troubleshooting, testing equipment, generating reports, and modification of designs,
- Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
- Records all pertinent information received on product problems and complaints
- Acts as a resource for other departments to request technical information and assistance regarding the assigned products.
- Installs, repairs, and maintains customers’ equipment; trains customers on how to properly use equipment.
- Works on special projects as assigned.
Requirements
- Minimum 2-year College Degree required; or certification in biomedical equipment technology, applied engineering, or technology field, or equivalent work experience; Bachelor’s Degree preferred.
- Minimum of 4 years’ experience of field experience in a technical environment (medical/dental equipment experience preferred)
- CompTIA, Cisco, or similar certifications are a plus
- Microsoft Office: Word, Excel and PowerPoint
- SQL Database software
- Internet and Email Applications
- Database Management and ability to write queries a plus
- Wireshark experience a plus
- Excellent knowledge of mechanical, electrical and mathematical skills
- Experience with Complaint handling in medical device or similar regulated industry
- Strong business acumen
Tech Stack
- SQL
Benefits
- N/A