Director, Field Reimbursement – Patient Access Strategy

Role Overview

• Lead and Develop the Field Reimbursement Team
• Directly lead, coach, and develop a team of Field Reimbursement Managers, fostering accountability, engagement, and professional growth
• Establish clear performance expectations aligned to patient access priorities and field needs
• Provide ongoing coaching on consultative problem‑solving, customer engagement, and strategic communication
• Partner with HR and Market Access leadership on talent planning, onboarding, and succession
• Define and evolve the field reimbursement strategy in alignment with Market Access and Patient Services enterprise objectives
• Anticipate and respond to changes in payer policy, coverage decisions, reimbursement models, and competitive dynamics
• Translate payer insights into scalable field guidance, playbooks, and best practices
• Prioritize access initiatives based on impact, feasibility, and organizational readiness
• Oversee the development and refinement of patient access narratives, educational tools, and training materials
• Ensure consistency, accuracy, and customer relevance of reimbursement messaging across regions and care settings
• Guide the field team in deploying tailored solutions that address complex access barriers while maintaining compliance
• Measure effectiveness of access solutions and continuously optimize approaches based on field feedback and outcomes
• Serve as a key Market Access representative to Sales, Clinical, Trade, Legal/Compliance, Marketing, and Operations teams
• Partner closely with sales leadership to align account strategies, targeting, and coverage planning
• Collaborate with payer and policy teams to ensure field insights inform upstream access strategy
• Champion a shared, enterprise mindset that prioritizes patient access and customer experience
• Define and track KPIs related to field reimbursement effectiveness, access outcomes, and team performance
• Analyze trends, identify gaps, and lead continuous improvement initiatives across processes and workflows
• Elevate field insights to senior leadership with actionable recommendations.

Requirements

• Bachelor’s degree
• 10 years of experience in healthcare reimbursement, market access, or patient access
• 5 years of people leadership experience, leading field‑based or customer‑facing teams
• Prior leadership experience overseeing regional or national reimbursement teams
• Expert knowledge of healthcare reimbursement, payer dynamics, and patient access models, including direct experience with both Part D and Part B reimbursement
• Proven people leadership experience, including coaching and performance management
• Strong strategic thinking with the ability to operationalize complex concepts
• Excellent communication and executive‑level presentation skills
• High level of influence and collaboration across functions
• Demonstrated ability to lead change in dynamic, matrixed environments
• Strong analytical and problem‑solving capabilities.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs