About this role
Role Overview
- Address OptiMantra customer support cases by phone, email, and video call
- Support testing of pre-release or recently released features
- Prepare customer-facing knowledge base reference articles and videos
- Support customer trainings and documentation as a subject matter expert in your focus area
Requirements
- Excellent problem-solving and troubleshooting skills
- A process improvement and customer-service mindset
- Strong comfort with technology including knowledge of scheduling tools, Excel, or any database technologies
- Healthcare experience strongly preferred, specifically direct users of an EMR or practice management platform in a clinical setting
- Nice to have: EMR master administrator experience or back-end medical office experience
Benefits
- Paid Time Off and company holidays
- Comprehensive health, dental and vision benefits
- Short-term and long-term disability Insurance
- 401k plan with matching company contribution