Field Case Manager – 12-month contract

Role Overview

• Serves as the primary contact for physicians
• Communicates with patient as needed and program stakeholders
• Educates healthcare providers and their staff on program services
• Reviews patient charts and ensures completion of required documentation
• Takes full ownership of the special authorization process
• Provides ongoing communication, updates, and guidance to physicians
• Adapts program elements to meet unique needs of healthcare providers
• Other duties as assigned

Requirements

• Registered Nurse (RN) or related degree (BSc in Pharmacy or other Science degrees)
• Knowledge of public or private third-party reimbursement arena
• Bilingualism is an asset (requirement for province of Quebec)
• Previous Case Manager experience is an asset
• Exceptional customer service and interpersonal skills
• Ability to manage multiple tasks and priorities
• Comprehension of medical terminology
• Strong analytical and organizational skills
• Ability to engage with a physician and his/her staff
• Excellent time management skills
• Ability to work autonomously in a remote setting
• Ability to communicate effectively both orally and in writing in English and French
• Strong computer skills and knowledge of Microsoft Office
• Hold and maintain a valid, non-expired, unrestricted driver’s license and possess a car
• Must have a private, dedicated home office space

Benefits

• medical, dental, and vision care
• backup dependent care
• adoption assistance
• infertility coverage
• family building support
• behavioral health solutions
• paid parental leave
• paid caregiver leave
• training programs
• professional development resources
• mentorship programs
• volunteer activities