Ensure high-quality customer contact by phone and in writing, handling customer inquiries competently and courteously.
Resolve customer issues at first contact wherever possible to increase customer satisfaction.
Handle inquiries related to billing, tariffs, products, relocation notifications, and provide support for digital services and apps.
Escalate more complex inquiries or complaints to the relevant specialist departments.
Work closely with internal specialist teams to ensure consistently high service quality.

Completed vocational training and experience in customer-facing roles as well as administrative tasks.
Enjoy telephone-based customer contact, have a quick grasp of issues and good technical understanding.
Proficient in MS Office; ideally familiar with SAP and CRM systems.
Excellent command of German and business-fluent French (spoken and written).
Communicative, service-oriented, flexible, independent and reliable.
Ideally experience in the energy sector or as an electrician and further training in commercial or technical fields.

Competitive compensation and comprehensive social benefits: Enjoy fair pay and extensive benefits packages that secure your future.
Work–life balance: Flexible working hours, part-time models and up to 50% home office (depending on the role) to support a healthy balance between work and private life.
Talent development: We care about your personal and professional growth and support you with training and further education.
Attractive extras: Benefit from discounted mobile subscriptions, childcare support, purchase of extra vacation days, or free parking.

Customer Support Advisor

Key skills