High volume live Customer Support for contest entrants via email and live chat feature
Zendesk and Intercom
Handling support requests and escalating them to the appropriate parties
Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution
Resolve contest inquiries regarding sporting rules & account and billing inquiries from users
Requests include: verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more

2+ years of experience in a customer support or operations role (sports, tech, start-up, a plus)
Proven ability to handle high-stakes, time-sensitive customer inquiries with empathy and professionalism
Knowledge of and enthusiasm for sports, sports gaming, and technology are a must
Knowledge of online gaming fraud, payments, gaming tools, systems, and reports is highly preferred
Demonstrated curiosity and initiative in using AI tools to improve speed, clarity, and quality of work
Ability to work autonomously, prioritize effectively, and make sound decisions in a fast-paced remote environment
Must be located in one of the following time zones: EST, CST, MST, or PST
Experience working with Customer Support tools like Zendesk and Intercom
Outstanding written communicator
Collaborative, team-oriented mindset
Strong internet connection and reliability.

Schedule flexibility
Contract-to-hire role for U.S. candidates or international consultant position for those outside the U.S.
Compensation set in line with competitive local market rates for this role and level of experience.

Customer Support Representative

Key skills