Chat with travelers via WhatsApp to understand their preferences and deliver personalized recommendations
Respond quickly and thoughtfully to incoming inquiries with initial responses landing within 10 to 20 minutes during your shift
Handle special requests and ensure smooth communication between clients and hotels or vendors
Maintain a calm, professional, and reassuring tone even when plans change at the last minute
Research and recommend hotels, restaurants, and attractions using AI tools and reliable online sources
Verify every detail including location, timing, currency, and amenities before confirming bookings
Coordinate hotel reservations, car rentals, and travel logistics across multiple booking platforms
Write and curate destination guides and travel recommendations that blend editorial polish with practical, on-the-ground insight
Collaborate with the marketing team to highlight exceptional hotels and destinations for social content
Stay current on travel trends, new openings, and hidden gems worth knowing about
Think fast and find creative solutions when plans shift due to flight delays, cancellations, or unexpected changes
Communicate clearly and calmly under pressure to maintain client confidence and satisfaction

Empathetic and client-obsessed: you treat every traveler like a VIP
Detail-oriented and reliable: you catch mistakes others miss before they become problems
Exceptional written English: you write with clarity, warmth, and professionalism
A self-starter: you love learning, exploring, and improving processes without being asked
Tech-savvy: comfortable using Slack, WhatsApp, Google Sheets and Docs, and booking platforms
Fast but thoughtful: you balance responsiveness with high-quality work
Curious and well-informed: you research effectively, verify information, and stay ahead of travel trends
Background in hospitality, travel, or concierge services (nice to have)
Experience with AI tools such as ChatGPT or travel research assistants (nice to have)
Familiarity with airlines, loyalty programs, and travel booking systems (nice to have)
International travel experience or strong knowledge of major global destinations (nice to have)
Negotiation skills to advocate for clients with vendors and hotels (nice to have)

You will be paid in USD (bi-monthly: every 15th and 30th)
Paid Time Off in accordance with company policy
Observance of Holidays per company guidelines
100% remote setup so you can work wherever you're most productive
Work in the luxury travel and hospitality space with access to premium brands and destinations
Use cutting-edge AI tools to enhance research and elevate the client experience

Virtual Assistant, Travel Concierge

Key skills