Develop and execute multi-year strategic account plans aligned with client business objectives and industry trends.
Conduct quarterly SWOT analyses and competitive benchmarking to refine account strategies.
Establish and maintain executive sponsorship alignment between client and company leadership.
Facilitate executive steering committees and governance forums to ensure alignment and transparency.
Implement structured feedback loops to continuously improve service delivery.
Lead crisis management and issue resolution with a focus on preserving long-term relationships.
Set and achieve annual revenue targets for each account, with clear KPIs for upsell and cross-sell initiatives.
Identify and pursue whitespace opportunities through proactive needs assessments and solution co-creation.
Lead strategic pursuits, including RFP responses, solution design, and executive presentations.
Chair regular account team meetings to align on goals, share insights, and coordinate execution.
Ensure knowledge transfer and best practices are documented and disseminated across teams.
Actively contribute to company-wide strategic initiatives, including service innovation and market expansion.
Lead or participate in internal task forces focused on client experience, or operational excellence.
Mentor high-potential talent and contribute to succession planning efforts.

Education: Bachelor's Degree in Life Science, Engineering, or related discipline
Industry Expertise: 20+ years in life sciences, biotech, or technical consulting
Client Leadership: Proven track record of managing $10M+ accounts with complex stakeholder ecosystems
Strategic Thinking: Ability to synthesize market trends, client needs, and internal capabilities into actionable strategies
Commercial Acumen: Deep experience in consultative selling, contract negotiation, and value-based pricing
Operational Excellence: Familiarity with delivery models, project governance, and performance metrics in a professional services context
Technology Proficiency: Experience with CRM/PSA platforms, data visualization tools, and collaboration platforms.
Communication: Exceptional communication, negotiation, and executive presentation skills.
Travel: Willingness to travel up to 50–75% as required.
Other Required: Advanced degree (MBA, MS, or PhD) in engineering, life sciences, or business.
Prior consulting or project delivery experience within life sciences environments.
Established professional network within pharmaceutical, biotech, or cell and gene therapy organizations.
Experience with value-based or solution selling methodologies.
Active participation in industry organizations such as ISPE, PDA, or RAPS.

VP, Client Engagement

Key skills