Own and drive the patient and practice product rare disease experience, enterprise platform vision, strategy, roadmap, and end user satisfaction in collaboration with business and other product, design, and engineering leads
Define and manage product lifecycle processes, including intake, prioritization, evaluation, sunsetting, and documentation
Partner with core product owners, IT, compliance, legal, and patient support teams to ensure non-core products integrate seamlessly and responsibly into the broader ecosystem
Serve as a key point of contact for cross-enterprise stakeholders related to non-core product planning and execution
Maintain a centralized view of all non-core product investments, capabilities, and performance metrics
Develop and track KPIs, ROI, and risk mitigation strategies for active non-core solutions
Identify opportunities to scale successful non-core pilots into enterprise-standard solutions
Ensure readiness and repeatability of tools and services used across multiple programs or indications
Ensure all products meet regulatory, privacy, and quality standards throughout their lifecycle
Serve as an escalation point for risk identification and mitigation planning

Bachelor’s degree required; MBA or advanced degree in business, technology, or healthcare preferred
8+ years of experience in product governance, program management, or digital health product leadership, preferably within the pharmaceutical or healthcare industry
Deep understanding of patient support services and the broader commercial or access ecosystem with rare disease experience preferred
Experience managing cross-functional projects with multiple stakeholders and competing priorities
Strong understanding of medical, legal, regulatory and compliance environment and ability to work collaboratively
Strong understanding of insights and competitive intelligence requirements for new product and indication launches
Change management and project management experience
Strong knowledge of governance frameworks, compliance processes, and digital product lifecycle
Excellent communication, organizational, and decision-making skills

Director, Patient Support – Enterprise Platform Management

Key skills