Senior Employee Relations Assistant

Role Overview

• The Employee Relations Senior Assistant provides support to the Employee Relations team by managing case intake and assignment, along with a variety of administrative and coordination responsibilities
• Using independent judgment and established tools and resources, the Senior Assistant supports daily ER team tasks
• The Senior Assistant manages multiple issues, at times for competing stakeholders, in a fast and ever-changing environment
• Follow established processes to prioritize, disposition, and assign cases within the case management system to Employee Relations Business Partners (ERBPs)
• Coach and advise employees and managers on the appropriate interpretation of Employee Relations policies and guidelines
• Ensure consistent interpretation and application of Employee Relations programs, policies, practices, and guidelines
• Track the status and resolution of employee and manager questions and issues
• Support the team with Employee Relations Direct Access matters, as needed
• Redirect matters to appropriate internal partners when required
• Manage intake, disposition, assignment, documentation, and closure of matters received through the Company’s hotline, including creating corresponding cases in ServiceNow and transferring case notes and closures as provided by ERBPs
• Assist with information gathering and documentation for legal complaints, charges and other matters, as needed
• Own and manage Tier 1 employee relations matters involving policy interpretation and other lower-complexity matters
• Create and maintain cases in the ER case management system for designated matters
• Utilize Workday, ServiceNow, and other tools to research case participants and accurately document required information
• Manage the Workday ER Self-Service inbox and created and assign corresponding ServiceNow cases
• Monitor ER team mailboxes and respond to inquiries as needed
• Maintain the ER team absence calendar
• Update content and materials within the ER team’s MS Teams channels
• Create and maintain documentation and process guides related to ERSP responsibilities
• Serve as the initial point of contact for employees on a variety of employee relations matters, as needed
• Prepares data-related reports for management, highlighting trends, inconsistencies, and areas for consideration
• Perform other duties as assigned.

Requirements

• High school diploma and 5 years’ experience in Human Resources, Employee Relations or related field
• any level degree/certification beyond a High School diploma/GED and 3 years’ experience; or 7 years’ experience in a related field
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word
• Strong time-management, organizational, and multitasking skills
• Basic knowledge of state and federal employment laws and union avoidance principles
• Ability to communicate effectively across all employee levels (exempt, non-exempt, corporate, and field)
• Ability to work independently with a sense of urgency and prioritization
• Excellent written and verbal communication skills
• Demonstrated sound judgement and discretion when handling sensitive information and confidential information
• Ability to collect, understand, interpret, and share data accurately
• Strong attention to detail with a high level of accuracy
• Ability to work successfully 100% remotely in a quiet, private workspace, with periodic travel.

Tech Stack

• ServiceNow

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month
• seven paid holidays throughout the calendar year
• bereavement leave
• time off to vote
• jury duty leave
• volunteer time off
• military leave
• parental leave
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)