The Employee Relations Senior Assistant provides support to the Employee Relations team by managing case intake and assignment, along with a variety of administrative and coordination responsibilities
Using independent judgment and established tools and resources, the Senior Assistant supports daily ER team tasks
The Senior Assistant manages multiple issues, at times for competing stakeholders, in a fast and ever-changing environment
Follow established processes to prioritize, disposition, and assign cases within the case management system to Employee Relations Business Partners (ERBPs)
Coach and advise employees and managers on the appropriate interpretation of Employee Relations policies and guidelines
Ensure consistent interpretation and application of Employee Relations programs, policies, practices, and guidelines
Track the status and resolution of employee and manager questions and issues
Support the team with Employee Relations Direct Access matters, as needed
Redirect matters to appropriate internal partners when required
Manage intake, disposition, assignment, documentation, and closure of matters received through the Company’s hotline, including creating corresponding cases in ServiceNow and transferring case notes and closures as provided by ERBPs
Assist with information gathering and documentation for legal complaints, charges and other matters, as needed
Own and manage Tier 1 employee relations matters involving policy interpretation and other lower-complexity matters
Create and maintain cases in the ER case management system for designated matters
Utilize Workday, ServiceNow, and other tools to research case participants and accurately document required information
Manage the Workday ER Self-Service inbox and created and assign corresponding ServiceNow cases
Monitor ER team mailboxes and respond to inquiries as needed
Maintain the ER team absence calendar
Update content and materials within the ER team’s MS Teams channels
Create and maintain documentation and process guides related to ERSP responsibilities
Serve as the initial point of contact for employees on a variety of employee relations matters, as needed
Prepares data-related reports for management, highlighting trends, inconsistencies, and areas for consideration
Perform other duties as assigned.
Requirements
High school diploma and 5 years’ experience in Human Resources, Employee Relations or related field
any level degree/certification beyond a High School diploma/GED and 3 years’ experience; or 7 years’ experience in a related field
Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word
Strong time-management, organizational, and multitasking skills
Basic knowledge of state and federal employment laws and union avoidance principles
Ability to communicate effectively across all employee levels (exempt, non-exempt, corporate, and field)
Ability to work independently with a sense of urgency and prioritization
Excellent written and verbal communication skills
Demonstrated sound judgement and discretion when handling sensitive information and confidential information
Ability to collect, understand, interpret, and share data accurately
Strong attention to detail with a high level of accuracy
Ability to work successfully 100% remotely in a quiet, private workspace, with periodic travel.
Tech Stack
ServiceNow
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month
seven paid holidays throughout the calendar year
bereavement leave
time off to vote
jury duty leave
volunteer time off
military leave
parental leave
health care insurance (medical, dental, vision)
retirement planning (401(k))
paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)