Principal Architect – Autonomous Operations, Intelligence

Role Overview

• Identify Customer Needs
• Lead discovery and qualification discussions with customers to identify their business challenges and technical requirements
• Facilitate technical conversations to uncover customer needs and desired outcomes
• Articulate complex technical concepts to both technical and non-technical stakeholders, translating business needs into potential solutions
• Develop Industry-Leading Solutions
• Generate industry-leading solutions and creatively assemble a portfolio of products and services to drive outcomes
• Technically support sales conversations by answering product, architecture, and integration questions across Arctiq's portfolio
• Collaborate with vendors and account teams to validate products and build accurate Bills of Material (BOMs)
• Create comprehensive Statements of Work (SOWs) that effectively scope services for implementation
• Estimate appropriate levels of effort and collaborate with engineering teams to align project expectations for successful delivery
• Effectively design, price, and position managed services to sustain customer operations where appropriate. Coordinate with Arctiq’s managed services team to ensure alignment on outcomes.
• Ensure Successful Delivery
• Participate in project kick-off calls to ensure smooth transition from sales to service delivery
• Maintain engagement with customers during service delivery to ensure continued alignment with desired outcomes
• Build network within the company and bring in specialized team members for deeper expertise as required
• Measure Results
• Identify and track key success metrics for customer implementations
• Evaluate project outcomes against customer expectations and business objectives
• Assess financial outcomes for Arctiq and identify opportunities for improvement
• Provide Thought Leadership
• Stay current with emerging technologies and industry trends in Platform Engineering
• Proactively engage with customers to share insights and identify potential value-added services
• Apply a product mindset to platform solutions, focusing on user experience and continuous improvement
• Recommend engineering systems and platform orchestration approaches that align with customer maturity levels
• Educate customers on security and governance best practices within modern platform engineering
• Build Personal Brand Alongside Arctiq
• Contribute to marketing activities through customer workshops, webinars, and industry events
• Represent Arctiq as a technical subject matter expert in industry forums
• Maintain a broad technical understanding across all practices while developing deeper expertise in Platform Engineering disciplines
• Build a network of relationships within customer organizations, Arctiq, and the partner community to effectively drive outcomes for customers and create financial success for Arctiq
• Drive Organizational Improvement
• Provide guidance and support sales teams on how to identify and prequalify opportunities within the Platform Engineering practice
• Identify cross-selling opportunities during customer engagements
• Provide feedback on internal processes and suggest improvements
• Drive innovation within the organization
• Identify skills gaps in service delivery teams and recommend targeted training opportunities
• Provide technical mentoring and guidance to cultivate engineering talent
• Contribute to internal knowledge sharing and communities of practice

Requirements

• In-depth experience in pre-sales technical roles, solution architecture, or consulting within technology services
• Demonstrated and applied experience in establishing and delivering complex projects, showcasing a track record of successful implementations while continuously evolving approaches based on lessons learned and emerging best practices
• Relevant certifications in cloud platforms, cloud-native technologies, observability, security, DevOps, and/or FinOps practices.
• Ability to apply product thinking to technical solutions
• Ability to communicate complex technical concepts clearly to diverse audiences
• Strong interpersonal skills with the ability to build relationships at all levels
• Proactive and strategic thinking with a customer-centric focus
• Adaptability in a fast-paced environment with changing priorities

Tech Stack

• Cloud

Benefits

• Outstanding health, dental, and vision insurance plans
• Retirement savings plan with employer matching
• Flexible work schedule and remote work options
• Professional development and training opportunities
• Collaborative and inclusive work culture with opportunities for career growth