Handling tickets across Microsoft AD, Azure, M365, and Exchange while Australia sleeps
Troubleshooting desktops, servers, firewalls, and networks across a varied client base
Owning the queue during your shift: triaging, resolving, and escalating with good judgement
Documenting incidents properly so the day team doesn't start their morning with mystery
Supporting cloud platforms: Azure AD, Entra, HyperV, Citrix, Veeam
Being the calm voice clients hear when something's gone sideways after hours

2+ years of MSP or helpdesk experience because you've handled enough incidents to know what "urgent" really means
Solid grounding in Microsoft 365, Active Directory, and Windows Server
Familiarity with PSA/RMM tools (ConnectWise Manage or similar)
Clear, confident written and spoken English. Concise updates matter more at midnight
Cool head under pressure. Afterhours is exactly the wrong time to panic
Bonus points for experience with Datto, Huntress, Auvik, IT Glue, or SolarWinds

HMO from day one — including one dependent, with dental
Free Uprise access — 1:1 coaching with qualified psychologists or counsellors
"Never Stop Growing" — 10 paid study days per year, cert costs covered, pay rises for certifications
25 paid leave days annually
₱20,000 Employee Referral Program
MVP Award — ₱10,000
Social events, EOFY and Christmas celebrations
Profit sharing* and loyalty bonuses*

Support Technician, After-Hours

Key skills