Ensures that the clients’ (internal and external) needs, and service expectations are met in a timely and responsive manner.
Process requests and tasks on the service desk and resolves issues in a timely and accurate manner.
Security registrations – maintenance of data integrity regarding DLL’s security registrations (PPSR). This includes creation, amendments, cancellation & variation of DLL’s security interests.
Maintenance of customer data on our InfoLease systems.
Undertaking inbound calls – queries and requests (potential)
Manage original contractual documents archives.
Manage and correct daily/weekly/monthly exception and error reports.
Apply agreed business procedures to ensure compliance with company policy.
Maintain constant communication with the Team Leader to enable effective management of workflow and service agreements.
Identify and resolve problems before they impact on DLL, lessor partners and/or customers.
Support vendor partners through provision of accurate reports and customer data.
Undertake other operational tasks as directed by the Team Leader.
Requirements
Working rights in Australia.
2-3 years of relevant work experience.
Shows concern and is genuine in all client interactions.
Experience in banking/vendor finance/leasing in Client Services areas preferred.
Understanding of documentation, lease products, credit risks and compliance policies.
Good time management with ability to manage conflicting demands and meet deadlines.
Exceptional communication skills (written & verbal).
Strong attention to detail.
Intermediate to advanced skills on Microsoft suite and collaboration tools.
Ability to work within a team and autonomously.
Tertiary qualification.
Effective interpersonal skills.
Ability to effectively share knowledge.
Benefits
Two working days per year volunteering for a local charity.
Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
Flexible hours with possibility to work from home
Career development opportunities: online learning, member development programs.