Client Services Specialist

Role Overview

• Ensures that the clients’ (internal and external) needs, and service expectations are met in a timely and responsive manner.
• Process requests and tasks on the service desk and resolves issues in a timely and accurate manner.
• Security registrations – maintenance of data integrity regarding DLL’s security registrations (PPSR). This includes creation, amendments, cancellation & variation of DLL’s security interests.
• Maintenance of customer data on our InfoLease systems.
• Undertaking inbound calls – queries and requests (potential)
• Manage original contractual documents archives.
• Manage and correct daily/weekly/monthly exception and error reports.
• Apply agreed business procedures to ensure compliance with company policy.
• Maintain constant communication with the Team Leader to enable effective management of workflow and service agreements.
• Identify and resolve problems before they impact on DLL, lessor partners and/or customers.
• Support vendor partners through provision of accurate reports and customer data.
• Undertake other operational tasks as directed by the Team Leader.

Requirements

• Working rights in Australia.
• 2-3 years of relevant work experience.
• Shows concern and is genuine in all client interactions.
• Experience in banking/vendor finance/leasing in Client Services areas preferred.
• Understanding of documentation, lease products, credit risks and compliance policies.
• Good time management with ability to manage conflicting demands and meet deadlines.
• Exceptional communication skills (written & verbal).
• Strong attention to detail.
• Intermediate to advanced skills on Microsoft suite and collaboration tools.
• Ability to work within a team and autonomously.
• Tertiary qualification.
• Effective interpersonal skills.
• Ability to effectively share knowledge.

Benefits

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.