Manage the operational aspects of projects and programs
Ensure that all project work is completed in accordance with SOPs, policies and practices
Create, track and report on project timelines
Produce and distribute status, tracking and financial reports for internal and external team members and senior management
Responsibility for financial reporting on the project including tracking deliverables and invoicing
Monitor and coordinate efforts of cross-functional project teams and project resources within and outside the organization
Meet with team members on a regular basis regarding project tasks to ensure project milestones are met
Lead problem solving and resolution efforts
Manage project budgets and approval of invoices
Produce and distribute reports and presentation materials
Provide input into project proposals and RFPs
Partner with other Project Managers to develop and implement process improvements
Prepare and present project information at internal and external meetings
Ensure that work is conducted in compliance with standard processes, policies and procedures and meets project timeline metrics

Bachelor's Degree Req
5 years of related experience Req
Interactive Response Technology (IRT) Req
Equivalent combination of education, training and experience Req
Strong communication and interpersonal skills
Good problem solving skills
Demonstrated ability to deliver results to the appropriate quality and timeline metrics
Good teamwork skills
Excellent customer service skills
Good judgment
Ability to work with minimal direction
Strong software and computer skills, including MS Office applications
Ability to establish and maintain effective working relationships with coworkers, managers and clients

Client Services Lead, Project Manager III

Key skills