Support managers from the CX team (sales, customer success) in analyzing quantitative data; formulating correct business questions and hypotheses and conducting analyses that help to validate them
Take a vital part in the project related to detecting upsell opportunities
Maintain and develop reporting for our Tidio+ customers
Develop simple dashboards
Educate key stakeholders in the field of CX analytics
Take care of CX analytics tools needed to properly analyze our efforts in cooperation with our Data Engineers
Proactively analyze data to give recommendations on further development’s direction and improvements
Take part in long-term projects aimed at improving CX processes

Knowledge of CX and CS metrics and experience working with CX teams
Experience in working with CX tools like Hubspot/Totango
Entrepreneurship and curiosity – you focus on outcomes, rather than tasks; you feel responsible for the projects and show passion and ambition for the things you're engaged in
Analytical thinking and iterative problem-solving approach – you can quickly verify concepts and reject those that have not worked;
Good SQL knowledge
Basic Excel and Google Spreadsheets knowledge
Open-mindedness and intuitiveness
Excellent communication skills, ability to describe easily even complex analyses
Proficiency in English.
Bonus cookie points will be given for:
Experience in SaaS/E-commerce
Knowledge in Python/R would be a plus
Experience with DBT would be a plus

26 days off guaranteed in a year
Great development opportunities – company-supported courses and conferences
Individual work tools
MacBook Pro, Dell screen, JBL headphones. You can tailor the equipment to your needs!
Mental well-being program – individual therapy sessions and resources for employees
Sport & wellness benefit or its financial equivalent
Free access to one of the most popular e-book/audiobook services
Regular social events (company-wide offsites, team events)

Senior Data Analyst, CX

Key skills