Manage members of the BeyondTrust University staff
Audit active public and private courses for technical accuracy and delivery standards
Handle any customer escalations with scheduling or delivery of training
Help resolve any technical issues impacting the delivery of training courses
Collaborate with other training leadership to help improve existing processes
Foster relationships between instructors and other members of the training team
Help keep instructors up to date on upcoming process and product changes
Manage new and ongoing projects and programs
Mentor new and existing instructors
Actively provide feedback to instructors on their training and delivery
Help grow the BeyondTrust University's reputation within the greater organization by creating relationships with other teams and departments
Audit existing and new training materials for technical accuracy and consistency with BeyondTrust initiatives

Bachelor’s degree in computer science/information systems or equivalent experience
10+ years software industry technical experience
3+ years leading technical teams
10+ years delivering technical training
Excellent interpersonal and presentation skills
Excellent time management skills
Excellent written and verbal communication
Personable, yet knowledgeable training demeanor
Ability to create and keep strong relationships with key product and process stakeholders

Manager, Technical Training

Key skills