Take full ownership of the regional account portfolio, ensuring retention, account health, and execution of a consultative plan.
Develop and execute customized success plans for each account.
Act in a consultative manner to identify growth opportunities.
Lead expansion strategies (upsell and cross-sell).
Analyze customers' critical performance metrics.
Ensure a consistent on-site and consultative presence with clients in Rio de Janeiro.

Proven experience in B2B/Enterprise account management, with a demonstrated focus on financial results and retention.
Strong command of revenue expansion strategies (upsell and cross-sell) and a clear ability to identify opportunities to grow business within the existing base.
Ability to act as a trusted advisor, with data analysis skills to turn numbers into actionable plans.
Full availability for frequent on-site visits to clients in Rio de Janeiro.
Solid understanding of customer success metrics and CRM tools (SenseData, Salesforce).
Active driver's license (CNH).

Health insurance
Dental insurance
Free shuttle service from João Dias terminal to Locaweb
Meal/food allowance
Childcare assistance
Life insurance
WellHub
Unlimited access to coffee
On-site massages and workplace exercise classes
Extended maternity and paternity leave
Relaxation room with TV, pool table, card games, table tennis, video games and bean bags
Day off
Annual PPR (profit-sharing/performance bonus)
Wellness and quality-of-life program
Partnerships with educational and leisure institutions
Complimentary product offers

Customer Success Coordinator I

Key skills