Client Support Representative

Role Overview

• Through exceptional customer service and regular outreach to our customer base, drives, growth of contract sales and service jobs for new and existing customers.
• Provide, manage, and document day-to-day communication, support, and problem resolution for all contacts within assigned customer locations while adhering to expected response times and escalation points.
• Maintain expert knowledge of assigned contract(s) to educate customers on contract guidelines & restrictions.
• Use internal systems to manage various aspects of order activity including placing orders, quotes, proof of delivery, and service requests while adhering to the established time limits and metrics.
• Partner with associates to collaborate internally to deliver exceptional service to our customers.
• Sourcing of Incidental Service requirements
• Assist Sourcing Team in times of high volume

Requirements

• High School Diploma or GED equivalent. May include military personnel who have been formerly trained or have relevant experience in lieu of civilian experience.
• 2 years’ experience in a customer service position. Experience supporting government customers, helpful.
• Excellent written and verbal communication and people skills. Must enjoy and be comfortable with engaging with customers to exchange information clearly and accurately in all situations.
• Bilingual in Japanese and English, with the ability to communicate effectively in both languages.
• Highly meticulous and organized to execute multiple tasks at once with different requirements, adhering to deadlines.
• Proven ability to shift focus as needed and independently prioritize.
• Strong attention to detail is needed. Ability to review and understand multiple contracts and different requirements.
• Self-driven and proactive in nature with a strong sense of accountability that takes initiative to complete tasks under minimal supervision.
• Ability to be agile and resourceful and use critical thinking to find creative solutions to customer challenges.
• Demonstrates strong team building qualities such as assisting team members and collaborating with internal departments of varying levels of expertise, when necessary.
• PC proficiency in Microsoft Office (e.g., Outlook, Word, Excel, and PowerPoint).

Benefits

Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.