Digital Services Administrator

Role Overview

• Respond to secure messages submitted by members through an online portal in a professional and courteous manner.
• Review and process all Risk Fraud Analytics Suspects (RFA).
• Answer all incoming calls from the contact center, branches, and other departments related to eService situations.
• Review checks submitted through ATM and mobile deposits to determine check negotiability.
• Assist business members with cash management set up and processes including ACH and wire transfers.
• Maintain bill pay database for all memberships.
• Assist with monthly reporting and analytics.

Requirements

• High school diploma or G.E.D equivalent required.
• One year financial institution experience required.
• One year direct customer service or eService experience highly preferred.
• Ability to communicate effectively and frequently verbally and in writing to members and employees using a variety of platforms.
• Ability to handle sensitive information with discretion, professionalism, and sound judgment.
• Excellent organizational skills, including the ability to manage competing priorities and track deadlines.
• Intermediate-level knowledge in Microsoft Office applications.