As the Customer Implementation & Success Specialist, you will be the primary point of contact for customers post-sale, ensuring a seamless onboarding and implementation experience.
You will coordinate across teams —working with customers, internal business leaders, and engineers to translate business needs into clear implementation steps.
This is a high-impact role where you will own end-to-end implementations, from onboarding to UAT and final deployment.
Post-implementation, you will drive customer success efforts, ensuring customers fully adopt EasyBee AI’s solutions and continue to see value.
Additionally, you will collaborate cross-functionally to craft messaging that drives demand.

Experience in Implementation & Customer Success – You have worked in B2B SaaS, AI, or enterprise software and have managed customer-facing implementations.
Project Management Skills – You are organized, detail-oriented, and can juggle multiple customer projects while meeting deadlines.
Strong Communication & Relationship Management – You can translate technical concepts for business users and vice versa.
Cross-Functional Collaboration – You have experience working with both technical and non-technical teams, ensuring smooth communication between engineers and business stakeholders.
Process-Driven Mindset – You are passionate about building scalable workflows and playbooks for onboarding and customer success.
Familiarity with Notion, Slack, and CRM Tools – Bonus if you have experience using HubSpot, Salesforce, or customer engagement platforms.

Customer Implementation & Success Specialist

Key skills