About this role

Help customers with their trading and administrative issues to full resolution in a pro-active manner to ensure customer experience remains positive.
Be aware of financial market news and upcoming events to be anticipatory and informative with the customer base to deliver a higher-than-expected service.
Update all records of client interactions in the CRM and associated systems throughout the day and to departmental standard.
Ensure that you act with adherence to all relevant regulatory requirements.

Customer Success Analyst, Polish Speaker

Key skills