Key skills
ERPSaaSTime Management
About this role
Role Overview
- Ensure customers have a great customer experience
- Respond to customer requests in multiple channels
- Deliver Service Requests and help resolve Incidents
- Make sure we achieve SLA and CSAT goals
- Be ahead of the workload through proactive measures
- Expand your own Product/Domain Knowledge
- Participate in building a strong service-oriented team culture
Requirements
- Bachelor/Apprenticeship in IT/Service
- Previous experience in IT-Support or Customer Service
- SaaS experience
- LogTech Experience (ERP/WMS/TMS)
- Fluent in English and French
- Nordic language skills are beneficial, but no requirement
- Positive and team-oriented attitude
- Customer-centric
- with a professional demeanour
- Good at time management
- Structured and orderly with a sense of urgency
- Flexible when the situation dictates it
- Ensure CV is uploaded in English
Tech Stack
- ERP
Benefits
- Cookies consent management
- Diversity and inclusion policies
- Equal-opportunity employer