Key skills
JavaScriptLinuxPythonShellCommunicationCollaboration
About this role
Role Overview
- L3 Support over the portfolio of MARSS Products and Services: Engage in Systems troubleshooting through remote shell connection
- Proactive checks of systems and sensors
- Documentation: create / update troubleshooting procedures, intervention reports, ad-hoc tips and guides, Knowledge Base
- Collaboration and support with other teams
- Engage in L1 / L2 Support for products and services
- Support our own Field Engineers and Field Technicians remotely
- Interface with the dev team for L3 issues
- Interact with Project Managers in pre-commissioning phases
- Systems fine-tuning and calibration
- Configuring & Commissioning system devices / servers
- Participate in or own technical assignments
- Ad hoc on-duty time out of office hours
- Travel to sites for local support
Requirements
- Strong Linux Expertise
- through the shell
- Networking Experience with hardware components
- we are system integrators, it’s not only software!
- Good English
- Customer satisfaction oriented
- Communication Skills
- Troubleshooting Skills
- The rest of our tech stack!
- Passion, or experience, with Electronics / Hardware devices
- Knowledge of Security sensors (Radar, Sonar, Camera systems etc.)
- Python
- Javascript
- MS Windows
Tech Stack
- JavaScript
- Linux
- Python
Benefits
- Local IT support [optional]