Acts as primary point of contact for identified customers and builds strong, collaborative relationships.
Provides high-level of dedicated customer support with frequent face-to-face visits.
Performs shop audits to ensure that Axalta’s equipment is in good working condition, Axalta products are used correctly, and standard operating procedures (SOP’s) are in compliance.
Analyzes cost and productivity key performance indicators (KPIs) and reviews data with customer management.
Manages budget for each center and ensures monthly costs are within allotted parameters.
Works closely with the servicing distribution partner (jobber) to ensure proper support and inventory levels are maintained.
Identifies and advises on process improvements to alleviate roadblocks facing the customer
Maintains an organized communication approach with a regular call schedule and clearly documents customer interactions in Salesforce (SFDC) and follows-up on issues in a timely manner.
Uses technology (SharePoint, Salesforce, Office365, etc.) to further individual productivity and enhance communication with team and customers
Involves local Axalta teams and engages the appropriate resources for additional support when necessary

An experienced sales professional with Automotive Refinish background and a strong track of successful customer support.
Minimum of 3-5 years of Automotive Refinish industry experience
Bachelor’s degree preferred but not required
Must be willing and able to travel > 50% of the time
Valid Driver’s License required
Strong knowledge of repair shop operations as well as distribution fundamentals
Working knowledge of Axalta’s core (APL) product lines
Strong technical aptitude and problem solving
Presents oneself in professional manner to all levels of the customer and internally
Disciplined and able to perform effectively in unstructured and autonomous conditions
Demonstrated effective written and oral communication skills including the ability to write call reports and follow-up/visit summary letters.
Competent Office365 skills (Word, Excel, PowerPoint) to create reports, presentations, pivot tables, etc. to provide data-driven recommendations

Performance Manager

Key skills