SVP Integrated Client Delivery

Role Overview

• Responsible for leading and developing a multi-disciplinary team in the creation, growth and execution of a multitude of capabilities and service offerings.
• Responsible for overseeing the strategic aspect of the customer’s relationship with the company, specifically focused on the customer experience
• Focuses on the methods and approaches used to interact with the customer including social media, the company’s website, telecommunications helpline and related support processes and “market presence.”
• Interjects a “customer advocacy perspective” in the design and marketing of the company’s products and services.
• Provides guidance using best-in-class knowledge of strategy, business insights and personnel development.
• Coaches and develops executive team members to grow company strategy and talent.
• Diagnoses and recognizes issues impacting the organization.
• Influences leadership to deliver strategic business goals and objectives with a planned approach, on time and on target.
• Creates and communicate technical/scientific vision and strategy for all solution areas in a professional services environment.
• Responsible for transformational change but also championing innovation across the organization.
• Provides strategic framework for the creation, positioning, branding, pricing and marketing of innovation opportunities.
• Cultivates a creative environment for the organization and disseminates innovative ideas throughout the organization.
• Delivers operating profit goals assigned to new product innovation.
• Apply AI and machine learning to elevate customer and employee experiences across digital touchpoints.
• Champion the integration of AI technologies—such as predictive analytics and automation—into experience strategies to enhance engagement, satisfaction, and operational efficiency
• Lead global expansion initiatives by aligning regional experience strategies with enterprise goals, ensuring seamless integration across markets and cultures.
• Responsibility may include direct/indirect revenue, sales and growth for the solution area.
• Promote and adhere to Precision AQ’s workplace values known as Precision Principles (Client Service, Purpose, Accountability, Mutual Respect and Collaboration)

Requirements

• Bachelor’s degree
• Executive-level experience working in healthcare and/or healthcare agency
• Extensive experience working with digital, interactive and data-driven technologies to deliver engaging brand experiences across the brand life cycle
• Proven track-record for shaping and developing high-performing teams and organizations
• Proven ability to integrate AI-driven insights into experience design, personalization strategies, and operational workflows to drive engagement, satisfaction, and business outcomes.
• Experience leading multiple creative, digital, or production-focused shared services departments in a matrixed or agency environment.
• Demonstrated ability to modernize operational models, drive efficiency, and elevate delivery standards across multi-disciplinary teams.

Benefits

• Health insurance
• retirement savings benefits
• life insurance
• disability benefits
• parental leave
• paid time off for sick leave and vacation