Technical Manager

Role Overview

• Run the daily operations of the SRE practice: team planning, shift assignments, escalation routing, and workload balancing.
• Maintain a healthy on-call program: define rotation rules, track fatigue, ensure coverage, and continuously improve response maturity.
• Oversee incident management processes—ensuring consistent triage, high-quality postmortems, and follow-through on remediation work.
• Establish operational KPIs for the team (MTTA, MTTR, on-call load, ticket aging, toil reduction) and drive accountability.
• Coach and develop SREs at all levels through 1:1s, technical guidance, and structured growth plans.
• Ensure the team’s processes, documentation, and runbooks stay current and audited.
• Provide architecture-level guidance on resilience, observability, and reliability patterns; step in directly when the team is blocked or customer-impacting work demands senior technical judgment.
• Validate SLIs/SLOs and error budgets across services; ensure consistent implementation and reporting.
• Review and approve reliability design work—monitoring strategies, automation initiatives, CI/CD changes, deployment safety controls, and cloud cost/performance optimizations.
• Participate in high-severity incidents as escalation point and technical lead when needed.
• Ensure engineering quality for IaC, CI/CD, observability instrumentation, and Kubernetes platform operations.
• Act as primary point of contact for internal stakeholders (Dev, Product, Architecture, Cloud) regarding reliability strategy and prioritization.
• Translate business priorities into reliability roadmaps, staffing plans, and operational improvements.
• Align teams around shared reliability objectives—ensuring corrective actions, automation priorities, and capacity planning are actually executed.
• Support customer-facing conversations when reliability posture, operational processes, or technical improvements require leadership representation.

Requirements

• 6–10 years in SRE/Operations/Platform roles, with at least 2 years leading or managing engineers.
• Hands-on technical background across cloud platforms (AWS/Azure/GCP) and Kubernetes.
• Experience defining and operating SLIs/SLOs, incident response, and postmortem programs.
• Strong grounding in Terraform or similar IaC, CI/CD systems, and observability technologies (Prometheus, Grafana, OpenTelemetry, ELK).
• Ability to assess technical work, coach engineers through complex problems, and make informed trade-offs under pressure.
• Excellent operational judgment: triage, prioritization, team load balancing, and process design.
• Cloud provider certification: Professional-level certification in AWS (Solutions Architect), Azure (Solutions Architect Expert), GCP (Professional Cloud Architect), or Oracle Cloud (Architect Professional).

Tech Stack

• AWS
• Azure
• Cloud
• Google Cloud Platform
• Grafana
• Kubernetes
• Oracle
• Prometheus
• Terraform