Handle inbound pharmacy calls and place outbound patient refill calls
Guide patients through the complete medication refill process
Coordinate prescription refills including data entry and pharmacy claim adjudication
Perform prescription status checks and resolve adjudication issues
Serve as a liaison between patients, pharmacists, clinicians, payors, and internal teams
Clarify prescription orders with pharmacists and/or clinicians as needed
Identify medications requiring special handling (e.g., refrigerated or hazardous)
Accurately manage and update patient and prescription data across systems
Identify trends, resolve recurring issues, and recommend process improvements
Maintain strict confidentiality of sensitive patient and healthcare data
Participate in training, professional development, and quality initiatives
Maintain schedule flexibility to meet health system partner needs (8-hour shifts, Monday through Friday between 7am and 7pm EST, weekends as needed)

Certified Pharmacy Technician – Refill & Medication Adherence

Key skills