Customer Service Agent
United Kingdom
Full Time
5 hours ago
$26,992 GBP
No Sponsorship
Key skills
CommunicationTime ManagementSales
About this role
Role Overview
- Handling inbound customer service and sales calls
- Supporting customers via live chat and social media
- Helping customers register online and place orders
- Communicating proactively about deliveries, delays, or changes
- Liaising with suppliers regarding collections, deliveries, and repairs
- Investigating and resolving customer complaints calmly and efficiently
- Keeping accurate and detailed customer records
- Managing emails and correspondence professionally
Requirements
- Experience in a multi-channel (OMNI) customer service environment
- Strong communication and problem-solving skills
- Ability to manage your performance against KPIs
- Excellent time management and organisational skills
- Customer-focused and results-driven mindset
- Comfortable working independently and as part of a team
- Adaptable, supportive, and approachable attitude
Benefits
- 5 weeks holiday (increasing with service) + bank holidays
- Bring your dog to work
- Up to 50% discount on pet products and veterinary fees (IVC practices)
- Company pension (5% employee / 3% employer)
- Hybrid working model
- Employee Assistance Programme & wellbeing support
- Cycle to Work scheme
- Healthcare Cash Plan
- Retail discounts via our rewards platform
- Free on-site parking
- Friendly, casual, dog‑loving office culture