Bilingual Customer Service Agent (Job ID: KEVTIA1)

InsideOut is a premier swimming pool equipment and supply company based in Miami, Florida, seeking a Bilingual Customer Service Agent. The role involves managing omnichannel customer operations, including handling incoming communications, order processing, and assisting in daily workflows to support the company's growth.

Responsibilities:

• Handle high-volume incoming calls, emails, and texts from homeowners and clients regarding quotes, orders, and general inquiries
• Resolve customer complaints efficiently while providing a professional, high-energy, and reassuring experience
• Manage basic updates and postings on social media and on the website
• Input customer data, order details, and standard price quotes accurately into internal operational systems
• Quickly notify our sister company via phone or email to help fulfill specific online orders
• Assist the business owner with general daily workflows and administrative tasks to help scale the business
• Rapidly learn the swimming pool equipment industry to transition from basic intake to answering intermediate technical questions within 30–60 days
• Use tools like ChatGPT and tailored prompts to search for information, automate routine admin, and streamline processes

Requirements:

• C1 ENGLISH LEVEL IS REQUIRED
• 2–3+ years of professional experience in customer service, call center operations, sales, or administrative support roles
• A proven track record of working remotely with US-based companies (e.g., telecom/contact center outsourcing) is a significant plus
• Strictly Bilingual (100% fluent in English and Spanish)
• Exceptional verbal and written communication skills in both languages are mandatory
• Professional, high-energy, and reassuring phone presence with a positive mindset
• Exceptional ability to manage multiple data points, customer records, and quotes without errors or missed follow-ups
• Able to quickly memorize or reference product lines, equipment specifications, and industry terminology
• Comfortable operating cloud-based software, e-commerce backend platforms, communication tools, and utilizing generative AI tools (ChatGPT) to improve daily workflows
• Looking for a long-term professional home with a desire for stability, consistent hours, and professional growth as the business expands