About this role
Role Overview
- Serve as the external point of contact for customers via email, chat, phone, and social media
- Manage and support the community on social media
- Assist customers with tailored solutions
- Work closely with the team to optimize processes
- Conduct evaluations and analyses to improve service quality
Requirements
- Excellent written and spoken German
- Good command of English
- Genuine interest in working with customers
- Independent and reliable work approach
- Previous customer service experience is a plus
- Enrolled at a university or college (Bachelor's or Master's program)
Benefits
- Supportive, digital work environment with substantial personal responsibility
- Opportunities for professional growth
- Be part of a team that is committed to making a real impact
- Flexible working hours
- Option to work from home