Customer Service Agent Manager

AO Globe Life is growing and seeking motivated professionals ready to make an impact. In this role, you’ll work with individuals and families who have requested information about supplemental benefits, connecting with them to schedule virtual consultations and guiding them through their available coverage options.

Responsibilities:

• Reach out to individuals who have requested information about benefit options
• Schedule and conduct virtual benefit consultations with individuals and families
• Identify client needs and provide guidance on life, accident, and supplemental benefits
• Assist clients through the enrollment and policy education process
• Maintain accurate and compliant records in digital systems
• Participate in weekly training calls, team meetings, and coaching sessions
• Collaborate with teammates and leadership to improve performance and share best practices

Requirements:

• Strong communicator comfortable speaking with clients on video platforms such as Zoom
• Self-motivated professional who works well independently in a remote environment
• Detail-oriented and comfortable using digital tools (Zoom, CRM systems, cloud platforms)
• Legally authorized to work in the United States
• Access to a Windows-based PC or laptop and reliable high-speed internet