Associate Director – Program Success

Role Overview

• Supervise and support a pool of part-time Graders for the Braven Leadership and Career Accelerator course, including onboarding, quality assurance, and feedback cycles.
• Collaborate with Program Facilitators and Associate Director, Academic Success, to implement volunteer support and accountability structures, including coaching for underperforming LCs.
• Co-design and lead grader training cycles and communities of practice (regular peer learning groups) to ensure grading consistency and alignment with Higher Education Partnerships standards.
• Provide escalation support and intervention for Graders struggling to meet expectations and coordinate closely with others to ensure high-support LCs get what they need to influence student outcomes in the course.
• Ensure rubric adherence and grading turnaround times are met across all sites and sections.
• Implement periodic audits of feedback quality and ensure clarity and alignment with learning objectives.
• Manage grading performance dashboards and share trends and insights with the Central Delivery Accelerator (CDA) leadership team.
• Support struggling students through a tiered academic intervention framework, including direct student engagement, communications, and supports, tracking, working with higher education partner intervention systems, and contacts.
• Partner with the Associate Director, Academic Success and Centralized Delivery of the Accelerator teammates to maintain a high-quality, joyful volunteer experience through consistent communication, resources, and recognition.
• Track volunteer engagement, issues, and performance in systems like Salesforce and escalate to appropriate teammates when interventions are needed.
• Lead targeted coaching sessions for struggling LCs and contribute to onboarding and training.
• Partner with cross-functional CDA teammates to build and refine scalable systems that support grader and volunteer success.
• Share insights from grading and LC data to inform product, training, and course design improvements.
• Document and socialize best practices, participating actively in Braven’s knowledge-sharing ecosystem.

Requirements

• Bachelor's Degree
• Demonstrated empathy and effectiveness in working directly with secondary or college-level students from diverse backgrounds, particularly in moments of academic struggle or stress.
• Proven ability to analyze academic data to identify trends and proactively address student learning needs through direct intervention or by delegating tasks.
• At least 3 years of work experience in a related field
• Experience managing and supporting part-time staff or volunteers, including the ability to delegate effectively and provide clear, constructive feedback.
• Strong interpersonal and coaching skills, with the ability to support and mentor volunteers and facilitators, including those with significantly more experience or seniority.
• Exceptional customer service skills, with the ability to communicate clearly, patiently, and professionally with students, staff, and volunteers.
• Excellent organizational and analytical skills with the ability to create, operationalize, and manage project plans, meeting milestones and deadlines, and a focus on using data and metrics to drive decisions and measure performance
• Excellent relationship builder with the ability to find common ground, build consensus, and strengthen collaboration among diverse stakeholders. You exemplify a customer service mindset.
• Comfort with a high level of ambiguity and the ability and desire to work in an ambiguous environment
• Comfort using collaboration and data tools like Google Suite, Salesforce, Slack, and Jira (or similar systems)
• Demonstrated commitment to building strong and welcoming cultures that help to develop others.
• Exemplification of Braven’s core values
• Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population
• Ability to work in-person in Atlanta (GA) or Chicago (IL) at least 3 days per week
• Authorized to work in the U.S.

Benefits

• Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)
• Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
• Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
• Coverage of 85% of health insurance premium for employee and dependents
• 12 weeks of paid parental leave
• A one-month paid sabbatical after 4 years on staff