Director of Community – Operations

Role Overview

• Design and execute the onboarding flow for every new member
• from payment to Roundtable assignment
• Target: 90%+ of new members fully activated within 14 days
• Build the welcome sequence, orientation materials, and first-touch experience
• Own the full sales pipeline from lead to close, managing the Closer and ensuring conversion targets are hit
• Build and maintain the CRM (HubSpot) pipeline with proper stage definitions, automation, and reporting
• Track and report on DM-sourced vs. outside-DM pipeline separately
• Own the member experience layer: community, content calendar, member comms, feedback loops
• Monitor engagement metrics and proactively address churn signals
• Build the systems that scale community without scaling headcount proportionally
• Plan and execute two major live events in Year 1: November 2026 and April 2027
• Each event targets 30 new member conversions
• Own all logistics, speaker coordination, venue, production, and follow-up
• Own all member-facing communications: newsletters, deal alerts, community updates
• Coordinate with marketing on external positioning and lead generation (from M4, $30K/mo budget)
• Ensure brand consistency across all touchpoints
• Own the technology layer: CRM configuration, automation, member portal, reporting dashboards
• Select and implement tools; build the ops playbook for scale
• Shared ownership with Director of Investments of overall member growth targets (directly tied to comp)
• Direct ownership of retention, onboarding quality, and NPS
• Direct reports: Closer, CSM (VC Associate coordinates with Director of Investments).
• Responsible for hiring, onboarding, and performance management of operational team members

Requirements

• You have built revenue operations and commercial systems at organizations of 200+ people, and you have the receipts to prove it.
• You are a CRM and sales pipeline architect, not just a user. HubSpot, Salesforce, or equivalent
• you have configured it, automated it, and reported on it.
• You have built or scaled a high-touch community, members club, mastermind, or premium membership product. You understand the difference between a Slack channel and a club.
• You can produce live events for sophisticated audiences
• the kind where the venue, the food, the conversation, and the follow-up all reflect on the brand.
• You manage teams and write playbooks. You don’t want to be the bottleneck.
• You operate on data. You set KPIs, you review them, and you are honest when the numbers say something is broken.
• You move quickly without being sloppy. Founding teams reward both, and tolerate neither one without the other.

Benefits

• Build Your Legacy: This is a chance to build a category-defining company from the ground up, with your vision at the center.
• Unfair Advantage: You are not starting from zero. You have a built-in distribution channel of thousands of engaged, high-trust members from Day 1.
• Significant Upside: You will receive a competitive base salary, a performance bonus tied to growth, and an equity/carry package that gives you a direct stake in the club's success.