Lead strategic, senior-level client relationships to drive retention, growth, and satisfaction
Develop and execute structured account plans informed by client insights, market trends, and competitive intelligence
Manage the full sales lifecycle, including pipeline development, discovery, solution design, proposals, and commercial negotiations
Create and deliver client-specific presentations, business cases, and value-realization analyses using quantifiable benefits
Coordinate cross-functional teams (Product, Delivery, Operations, Legal, Finance, Pricing) to ensure seamless execution and governance
Conduct regular performance and strategic business reviews, providing data-driven recommendations and action plans
Identify, prioritize, and progress upsell and cross-sell opportunities aligned to client objectives and measurable outcomes
Anticipate and mitigate risks, resolve issues, and drive continuous improvement across client engagements

Demonstrated success in consultative sales and/or strategic account management in complex B2B environments
Proven stakeholder management and influencing skills with senior and executive-level audiences
Ability to translate client needs into commercially viable solutions, roadmaps, and delivery plans
Strong commercial and analytical skills, including building business cases and evaluating financial impact using quantitative metrics
Proficiency with Microsoft Excel, PowerPoint, and modern CRM/sales reporting tools

Client Development Manager

Key skills