Cloud Operations Engineer

Role Overview

• The Cloud Operations Engineer is a customer-facing role responsible to assist with project and deployment tasks in support of CyberSheath Managed Services clients' onboarding and technology initiatives.
• The successful candidate will engage new clients to understand their architecture, implement CyberSheath solutions and technologies in the environment, and address any potential gaps that may arise.
• They will work as part of a project team responsible for the management, support, and migration/implementation projects related to CyberSheath client’s IT systems.
• Provision and deliver computer systems and services, both on-premise and cloud hosted solutions
• Regularly perform migrations to Office 365 (email, SharePoint, OneDrive, Teams), server migrations to Azure, and implement various Azure technologies
• Design and deliver secure cloud solutions in Office 365 and Azure
• Architecture, design, system evaluation and analysis, and infrastructure assessments
• Deploy and maintain tools and monitoring agents such as endpoint protection, vulnerability management, log collection, multifactor authentication, RMM, etc.
• Track all activities, detailed case notes, and time entries within the Service Desk Ticketing system
• Work with internal CyberSheath stakeholders to ensure key tasks and timeline are identified, on time, and on budget
• Provide timely updates and feedback to the internal team and clients regarding project status activities being on-track.
• Drive technical implementation tasks to completion by budgeted deadlines
• Proactively communicate with clients to ensure requests are properly addressed
• Collaborate with team members to troubleshoot onboarding implementation issues as they arise
• Other duties as assigned.

Requirements

• Minimum of 7+ years’ experience in System Administration, including experience with Microsoft Windows Operating Systems, Microsoft Azure Administration, Server Management (Active Directory – Group Policy), Deployment and Migrations
• Must have proven experience performing successful Office 365 email migrations and cloud, P2V, V2V server migrations
• Must have experience with Intune enrollment and policies.
• Intermediate networking experience (TCP/IP, routing, SSH, VPN)
• Knowledge of automation tools and scripting
• Knowledge of security tools, such as EDR, SIEM, MFA, DLP, AIP, etc.
• Great analytical and problem-solving skills to troubleshoot complex systems and problems
• Must have exceptional interpersonal and verbal/written communication skills
• Amazing organization skills to balance and prioritize workloads.
• Must be comfortable with leading technical discussions consisting of client and CyberSheath personnel
• Demonstrated ability to work in a team environment
• Must be a U.S. Citizen and reside within the United States or its Territories

Tech Stack

• Azure
• Cloud
• TCP/IP

Benefits

• A virtual work environment
• Travel expectations
• Approximately 20%
• Some on-call, shift, weekend, and evening work