Achieve sales goals aligned with company objectives
Participate in sales activities including customer visits, trade seminars and shows, product demonstrations, customer and channel seminars, and close opportunities by participating in formal proposals, invitations to bid and supply contracts
Develop relationships with key accounts, channel partners, and new customers to identify business opportunities and expand market share
Collaborate with internal teams to ensure customer satisfaction and drive service delivery completion
Collaborate actively with internal teams and other Hach sales channels to identify opportunities and tailor Hach Service solutions to meet customer needs
Stay informed on Voice of Customer, industry trends, competitive activities, and business opportunities to drive new Service product offerings and growth strategies
Manage account performance using KPIs and implement strategies to achieve growth targets
Develop and regularly update sales and account plans to achieve assigned targets through customer engagement, Value Selling, and funnel management
Train internal teams and customers to ensure the full potential of Hach solutions are realized.

Relevant Trade or Tertiary qualification related to instrumentation and/or process control systems
Extensive technical understanding, with minimum 5 years of technical sales or service experience, preferably in service sales with spares and contracts
Well-developed sales and negotiation skills
Excellent communication skills (written and verbal)
Self-starter with demonstrated proficiency in time management skills
Demonstrated working knowledge of Microsoft Office; CRM (Salesforce and Servicemax) and ERP (Oracle or SAP) experience preferred
Ability to travel domestically & occasionally internationally, up to 50% of time
Valid driver’s license
Preferred: Water instrumentation, equipment, and process knowledge
Strong applications knowledge to provide a total customer solution
Experience with SalesForce.com or similar CRM to actively manage a sales territory.

Service Business Development Manager

Key skills