Email Manager

Role Overview

• Lead, mentor, and develop a team of email operations and deliverability specialists, managing priorities, performance, and ongoing team growth
• Oversee the administration, maintenance, and continuous improvement of email infrastructure, MTAs, authentication protocols (SPF, DKIM, DMARC), DNS configurations, filtering systems, and overall platform reliability
• Monitor platform health, deliverability metrics, sender reputation, and inbox placement, proactively troubleshooting complex mail delivery and infrastructure issues
• Act as the primary point of contact for customer and internal mail-related escalations, coordinating cross-functionally with Support, Engineering, Security, and Account Management teams to drive timely resolution and root cause analysis
• Lead incident response efforts related to platform outages or degraded delivery events while maintaining clear escalation processes, SLAs, and communication standards
• Ensure compliance with applicable email-related regulations and best practices, including CAN-SPAM, CASL, GDPR, anti-spam protections, and acceptable email usage policies
• Provide operational reporting and strategic recommendations to the Director of Mail Infrastructure while identifying opportunities to improve tooling, automation, scalability, and operational efficiency
• Stay current on industry trends, emerging threats, and evolving best practices related to email infrastructure, security, and deliverability
• Support other tasks or projects as assigned to meet team and business needs

Requirements

• 4+ years of experience in email operations, deliverability, or mail infrastructure environments
• 1–2+ years of team leadership or people management experience
• Strong knowledge of email protocols including SMTP, IMAP, POP3, and MIME
• Hands-on experience with SPF, DKIM, and DMARC implementation and troubleshooting
• Experience diagnosing and resolving complex mail delivery issues within enterprise or SaaS environments
• Familiarity with MTAs such as Postfix, Sendmail, or Exim
• Experience managing escalations and communicating effectively with both technical and non-technical stakeholders
• Strong operational mindset with the ability to balance technical troubleshooting and team leadership responsibilities
• Experience with DNS management related to email routing and authentication is considered a plus
• Familiarity with monitoring and observability platforms such as Grafana or Datadog is beneficial
• Exposure to phishing prevention, spoofing protection, and email security best practices is preferred
• Experience working in high-volume or transactional email environments is highly valued

Tech Stack

• DNS
• Grafana
• SMTP

Benefits

• Work from anywhere
• this is a remote opportunity
• A competitive salary that values you and your unique skill sets
• Career advancement & professional development opportunities to help you reach your full potential
• Flexible work arrangements to support work/life balance