Key skills
ServiceNow platformIT service management (ITSM)IT Operations Management (ITOM)Configuration Management Database (CMDB)Provisioning practicesServiceNow Common Service Data Model (CSDM)JavaScriptPythonPowerShellAgile development methodologiesScrumKanbanJiraStakeholder EngagementServiceNowAgileCommunicationCollaboration
About this role
ICONMA is an Aerospace and Defense company looking for a Software Engineer Level 3 for their Remote location. The role involves designing and implementing ServiceNow ITOM solutions, configuring workflows, and collaborating with stakeholders to meet business requirements.
Responsibilities:
- Design and implement ServiceNow ITOM and Event Mgmt solutions that meet business requirements and align with ITSM best practices
- Configure and customize ServiceNow ITOM to meet business requirements, including setting up workflows, business rules, and data models
- Configure, develop and maintain event management data models, setting up event rules, event scripts, and event workflows
- Develop and maintain ITOM data models, including data relationships and data governance
- Collaborate with stakeholders to gather requirements and design solutions that meet business needs
- Test and validate solutions to ensure they meet business requirements and are free of defects
- Provide technical support to resolve issues and answer questions from end-users and other stakeholders
- Stay up-to-date with ServiceNow releases and new features, and apply them to existing solutions as needed
- Document solutions, including ITOM data models, workflows, and business rules, to ensure knowledge transfer and maintainability
Requirements:
- Strong knowledge of the ServiceNow platform, including its features, functionality, and configuration options
- Strong knowledge of IT service management (ITSM) best practices and principles
- Strong knowledge of ITOM practices and principles
- Strong knowledge of CMDB and Provisioning practices and principles
- Working knowledge of the ServiceNow CSDM (Common Service Data Model) methodology
- Strong knowledge of scripting and coding principles, including JavaScript, Python, and PowerShell
- Agile development methodologies, including Scrum and Kanban
- Excellent communication and collaboration skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong attention to detail and ability to deliver high-quality results
- Previous hands-on Agile experience using Jira
- Strong communication and stakeholder engagement skills with ability to operate independently
- Ability to manage multiple priorities within fast-paced, high-visibility environments