About this role

Deepen process analysis based on the Company's existing reports and dashboards to develop estimates, correlate data for root-cause diagnosis, and perform post-implementation analyses.
Support the CX team with volume assessments, business KPIs and OKRs.
Present proposals and results that not only provide visibility to stakeholders but also prompt consideration for new investments in APIs and processes that improve outcomes.
Use statistical models to create new perspectives, provide continuous monitoring of high-complexity projects, offering efficiency insights and recommended next steps.

Bachelor's degree
Knowledge of Agile methods (Scrum, Kanban)
Proficiency with tools such as JIRA, Data Studio, Power BI, and Excel
Experience with digital channels, quality assurance, or customer journey is desirable
Familiarity with the project delivery pipeline
Strong analytical skills, data correlation, and estimation abilities
Negotiation skills, delivery focus, and critical thinking

Data Analyst, Mid-level

Key skills