Manage programs that connect product and commercial teams, ensuring alignment between business commitments and product delivery
Build and maintain centralized tracking and reporting across active programs, with clear status visibility and risk flagging for senior stakeholders
Partner with commercial teams early in the contracting and sales process to ensure commitments are realistic and properly resourced
Coordinate across product, sales, onboarding, and customer organizations to drive on-time delivery and resolve escalations
Build relationships and operate with credibility across senior stakeholders in multiple functions
Take on additional program management initiatives across product operations as priorities evolve

Bachelor's degree required
7+ years of professional experience in program management, product operations, or a related field
Demonstrated ability to manage complex, cross-functional programs with multiple senior stakeholders
Strong cross-functional influence with excellent communication skills across different audiences and organizational levels
Experience working at the intersection of product and commercial teams, preferably in healthcare or B2B SaaS
Highly organized with strong attention to detail and a track record of bringing structure to ambiguous environments
Comfortable operating independently and making sound judgment calls without close supervision

Commercial Program Manager – Product Operations

Key skills